Multi-Channel Customer Support Specialist

Kedia Corporation; Gresham (OR); On-site; USD 35,000 - 45,000; Full time

Job summary

A global business services company in Gresham, OR is seeking a Customer Service Representative to engage with customers via telephone and in person. Responsibilities include addressing inquiries, resolving complaints, and maintaining records of interactions. Ideal candidates should demonstrate strong listening, speaking, and critical thinking skills. This role offers a dynamic, growth-oriented environment that values innovation and exceptional user experiences.

Responsibilities

• Confer with customers by telephone or in person to provide information.
• Keep records of customer interactions or transactions.
• Check to ensure appropriate changes were made to resolve problems.
• Determine charges for services requested.
• Refer unresolved grievances to designated departments.
• Review insurance policy terms for coverage.
• Contact customers to notify them of investigations.
• Resolve service or billing complaints.
• Prepare invoices for returned goods.
• Assess validity of complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A global business services company in Gresham, OR is seeking a Customer Service Representative to engage with customers via telephone and in person. Responsibilities include addressing inquiries, resolving complaints, and maintaining records of interactions. Ideal candidates should demonstrate strong listening, speaking, and critical thinking skills. This role offers a dynamic, growth-oriented environment that values innovation and exceptional user experiences.