Customer Support Specialist

Ultimate Staffing; Fairview (OR); On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Monthly bonus

Job summary

Ultimate Staffing is seeking a Customer Support Specialist in Gresham, OR to join a well-established manufacturing company in the material handling industry. You will serve as a primary point of contact for customers, dealers, and Territory Managers, handling quotes, orders, and inquiries.

This role emphasizes problem solving, timely communication, and collaboration with sales and operations to ensure accurate orders and on-time delivery.

Qualifications

• 2+ years in customer service, support, inside sales, or related role.
• Strong verbal and written communication skills.
• Ability to build and maintain positive customer relationships.
• Excellent organizational and time-management skills.
• Attention to detail and accuracy; multitasking in a fast-paced environment.

Responsibilities

• Serve as a primary contact for customers, dealers, and Territory Managers.
• Respond to inquiries via phone and email.
• Recommend products and attachment solutions based on needs.
• Prepare quotes and provide product information.
• Process orders and verify accuracy.
• Coordinate with manufacturing and internal departments to support delivery timelines.
• Communicate order status, shipment updates, and delivery information.
• Resolve concerns with timely, professional solutions.
• Support account management and ongoing relationships.
• Partner with sales and operations to ensure excellent customer experience.
• Identify opportunities to improve processes and efficiency.

Skills

Customer service

Communication

Time management

Organizational skills

Multitasking

Team player

Tools

CRM software

ERP systems

Job description

Compensation: $60,000-$71,000 DOE + Monthly Bonus

About the Opportunity

Customer Support Specialist

Location: Gresham, OR

Our client, a well-established manufacturer in the material handling industry, is seeking an Customer Support Specialist to join their team in Gresham, Oregon.

This is not a cold-calling sales position. The primary focus of this role is supporting customers, dealers, and Territory Managers through product recommendations, quoting, order management, and customer support. The ideal candidate enjoys helping customers find solutions, building strong relationships, and working in a fast-paced industrial environment.

What You'll Do

• Serve as a primary point of contact for customers, dealers, and Territory Managers
• Respond to customer inquiries via phone and email
• Recommend products and attachment solutions based on customer applications and operational needs
• Prepare quotes and provide product information
• Process customer orders and verify order accuracy
• Coordinate with manufacturing and internal departments to support delivery timelines
• Communicate order status, shipment updates, and delivery information
• Resolve customer concerns and provide timely, professional solutions
• Support account management activities and ongoing customer relationships
• Partner with sales and operations teams to ensure an excellent customer experience
• Identify opportunities to improve processes and increase efficiency

Qualifications

• 2+ years of experience in customer service, customer support, inside sales, sales support, account coordination, account management, order management, or a related role
• Strong verbal and written communication skills
• Ability to build and maintain positive customer relationships
• Excellent organizational and time-management skills
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Problem‑solving mindset with a customer‑focused approach
• Ability to work effectively within a team environment

Preferred Experience

Experience in one or more of the following industries is highly preferred:

• Material Handling Equipment
• Forklift Dealerships
• Industrial Manufacturing
• Equipment Distribution
• Heavy Equipment
• Industrial Products
• Parts and Service Operations

Additional Preferred Qualifications

• Familiarity with forklifts, lift truck systems, or material handling equipment
• Experience supporting customers in a manufacturing or industrial environment
• Experience with quoting, order processing, and dealer support
• Spanish bilingual skills are a plus

Ideal Background

Candidates with experience in the following roles are encouraged to apply:

• Customer Service Representative
• Customer Support Specialist
• Inside Sales Representative
• Sales Support Specialist
• Account Coordinator
• Customer Success Representative
• Order Management Specialist
• Parts Counter Representative
• Dealer Support Representative
• Industrial Sales Coordinator

Why Consider This Opportunity?

• Competitive salary of $60,000-$71,000 DOE
• Monthly bonus opportunity
• Stable, established manufacturing company
• Collaborative and team‑oriented environment
• Opportunity to support a respected product line within the material handling industry
• Long-term career growth potential

If you're a customer‑focused professional who enjoys solving problems, supporting customers, and working closely with sales and operations teams, we'd like to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.