Customer Support Specialist - Public Service Impact

Commonwealth of VA Careers; Richmond (VA); In loco; USD 36.000 - 49.000; Tempo pieno

Descrizione del lavoro

Commonwealth of VA Careers is seeking a Customer Support Specialist to join the Virginia SBSD agency. The role focuses on serving as the main contact for inquiries, resolving customer issues, and coordinating with agency divisions.

You will support walk-in and remote inquiries, maintain program knowledge, and assist with administrative tasks to ensure efficient operations. The position emphasizes excellent communication, problem solving, and a customer-service mindset, with opportunities to

Competenze

• Knowledge of call center management.
• Knowledge of community government programs as relates to small business and economic development.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications including Word, PowerPoint, and Excel is required.
• Ability to assess business needs from limited information and provide support or identify the appropriate agency contact.
• Effective problem solving.
• Ability to work in a complex, fast-paced environment with minimal supervision.
• Ability to plan and organize work and to analyze and interpret complex business information.
• Ability to work in a team context and maintain flexibility.
• Must provide administrative support to different divisions with the agency as needed.
• Strong commitment to customer service to enhance agency image and public awareness.

Mansioni

• Serve as primary contact for DSBSD issues and inquiries.
• Monitor call and e-mail volumes to ensure prompt responses.
• Maintain knowledge of agency programs and applications to support inquiries.
• Assist walk-in customers and provide guidance on policies and procedures.
• Elevate questions to appropriate departments or Director when needed.
• Track productivity and provide administrative support across divisions.
• Handle document preparation, filing, and office management tasks.
• Support agency events as directed by leadership.

Conoscenze

Call center management

Government programs knowledge

Written and verbal communication

Microsoft Office

Assess business needs

Problem solving

Teamwork

Administrative support

Customer service

Strumenti

Microsoft Office (Word, PowerPoint, Excel)

Descrizione del lavoro

Commonwealth of VA Careers is seeking a Customer Support Specialist to join the Virginia SBSD agency. The role focuses on serving as the main contact for inquiries, resolving customer issues, and coordinating with agency divisions.

You will support walk-in and remote inquiries, maintain program knowledge, and assist with administrative tasks to ensure efficient operations. The position emphasizes excellent communication, problem solving, and a customer-service mindset, with opportunities to