Family Services Support Specialist — Hybrid Telework Ready

Virginia-Department-of-Social-Service; Virginia (MN); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible Work Hours

Pay Incentives

Professional Development

Supportive Team Environment

Job summary

King William County Department of Social Services seeks a Family Services Specialist to join our agency in Virginia. This front‑line role supports the Benefits/Services/Administrative units and provides intake, screening, and case support for clients seeking benefits and services.

The position emphasizes empathy, teamwork, and accuracy, with opportunities for professional development and flexible work arrangements. Telework may be available, inline with department policy.

Qualifications

• Knowledge of agency computer systems and software
• Customer service principles and processes
• Ability to read and interpret documents and communicate effectively

Responsibilities

• Provide support for Benefit Programs and Family Services.
• Screen and register applications and renewals for Benefit Programs.
• Operate computer systems to search initial applications, renewals and re-certifications.
• Provide information and assist clients with completing applications and forms.
• Answer calls and respond to inquiries.
• Provide case management support to Family Services Specialist staff.
• Prepare and mail correspondence and reports.
• Maintains case files and documents in the case management system.
• Assist with outreach events.

Education

High school diploma with post-secondary coursework in social work or related field

Job description

King William County Department of Social Services seeks a Family Services Specialist to join our agency in Virginia. This front‑line role supports the Benefits/Services/Administrative units and provides intake, screening, and case support for clients seeking benefits and services.

The position emphasizes empathy, teamwork, and accuracy, with opportunities for professional development and flexible work arrangements. Telework may be available, inline with department policy.