Public Assistance Call Center Specialist

YoungWilliams; Martinsville (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Paid training

Benefits package

Job summary

YoungWilliams is seeking a Customer Assistance Specialist in Virginia to handle telephonic applications for public assistance programs and provide high-quality customer service to callers. The role requires excellent diction, grammar, and comfort with multiple computer systems.

Responsibilities include answering inquiries, entering applications with urgency, and maintaining accurate records while adhering to safety and security procedures.

Qualifications

• High School Diploma or GED required. Bachelor degree in human services field preferred.
• Minimum 1 year of data entry experience.
• Must type 50 WPM or more.
• Customer service experience, preferably in a call center.
• Ability to multitask across multiple computer screens and interfaces.
• Strong written and verbal communication, and professional demeanor.

Responsibilities

• Answer telephone inquiries from the public about applications for assistance.
• Accept telephonic applications for public assistance programs.
• Enter applications in the Rapid Data Entry system (RDE) within VACMS as priority.
• Screen applicants to determine existing cases or pending applications.
• Assist other Customer Service Representatives as needed.
• Research and validate case information using multiple computer systems.
• Provide information on rights, responsibilities, and process steps.
• Maintain accurate files, records, and reports documenting communications and resolutions.

Skills

Data entry

Typing 50 WPM

Customer service

Multitasking

Communication

Policy interpretation

Education

High school diploma or GED

Bachelor’s degree in human services (preferred)

Job description

YoungWilliams is seeking a Customer Assistance Specialist in Virginia to handle telephonic applications for public assistance programs and provide high-quality customer service to callers. The role requires excellent diction, grammar, and comfort with multiple computer systems.

Responsibilities include answering inquiries, entering applications with urgency, and maintaining accurate records while adhering to safety and security procedures.