Customer Support Specialist – Payroll & HR with AI Tools

miter; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

401(k) retirement plan

Flexible PTO

Parental leave

Learning & development allowance

Office snacks & commuter benefits

Community events

Job summary

A Better Built World is seeking a Payroll Support Specialist to join our growing CX team. You will handle payroll, tax, HR, and benefits inquiries, resolving issues with accuracy and empathy, across phone, screenshare, and email.

You will develop deep domain expertise, collaborate with cross-functional teams, improve the knowledge base, and help build scalable processes for multi-state payroll scenarios.

Qualifications

• 2+ years supporting payroll customers or processing payroll directly.
• Strong knowledge of payroll tax and multi-state withholding.
• Experience handling garnishments and tax corrections.
• Organized with clean queue hygiene and proactive communication.

Responsibilities

• Manage payroll, tax, HR, benefits, and platform inquiries via phone, screen share, and email.
• Investigate complex issues and explain solutions in plain language.
• Handle certified payroll and multi-state scenarios.
• Meet SLA, resolution, and CSAT targets while maintaining quality.
• Collaborate with CX and Product teams; report bugs and suggest improvements.
• Maintain knowledge base and AI support tools; upskill teammates.
• Develop expertise in a payroll- or HR-focused area and mentor others.

Skills

Payroll experience

Customer support

Troubleshooting

Cross-functional collaboration

Written communication

Tools

Sage

Intacct

Procore

Viewpoint

Foundation

Job description

A Better Built World is seeking a Payroll Support Specialist to join our growing CX team. You will handle payroll, tax, HR, and benefits inquiries, resolving issues with accuracy and empathy, across phone, screenshare, and email.

You will develop deep domain expertise, collaborate with cross-functional teams, improve the knowledge base, and help build scalable processes for multi-state payroll scenarios.