Customer Service Specialist: Problem Solver & Liaison

CSS; Columbus (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

CSS is seeking a Customer Service Representative who will respond to customer inquiries by phone, email, and walk-ins, providing inquiry or problem resolution. You will analyze service needs and coordinate with other departments.

You will handle payments for cash accounts, back up the sales counter, and maintain professionalism under pressure while focusing on accuracy and customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Associates’ Degree/College Diploma preferred.
• 2–4 years of relevant experience.
• Strong interpersonal and written communication skills.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and walk-ins to provide resolution.
• Process payments for cash account customers.
• Research and resolve customer problems, liaising with other departments as needed.
• Back-up support to the sales counter with walk-ins and phone inquiries.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or Equivalent

Associate's Degree / College Diploma

Tools

MS Word

Excel

Email

Job description

CSS is seeking a Customer Service Representative who will respond to customer inquiries by phone, email, and walk-ins, providing inquiry or problem resolution. You will analyze service needs and coordinate with other departments.

You will handle payments for cash accounts, back up the sales counter, and maintain professionalism under pressure while focusing on accuracy and customer satisfaction.