Customer Support Specialist - Paid Training, Pittsburgh

Ibex Limited; Pittsburgh (Allegheny County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Ibex Limited in Pittsburgh, PA, is hiring a Customer Service Representative to be the friendly voice for riders, handling incoming calls, solving problems, and guiding users through app issues and payments.

You will work on-site at our Pittsburgh office, participate in paid training, and join a team that values support, collaboration, and continuous improvement. Flexibility for shifts and professional communication are encouraged.

Qualifications

• Strong empathy and problem-solving abilities to resolve rider inquiries.
• Excellent verbal and written communication in a customer-facing role.
• Ability to multitask across multiple systems while keeping the customer first.
• Experience in customer service, rideshare support, retail, or hospitality is a plus.

Responsibilities

• Answer incoming calls from riders
• Troubleshoot issues with app functionality, rides, or payments
• Deliver helpful, friendly, and on-brand support with every interaction
• Guide users step-by-step to find solutions fast
• Keep accurate records of interactions and issues
• Maintain a positive and proactive attitude - even on tough days
• Work with teammates and supervisors to share feedback and improve processes

Skills

Problem-solving

Empathy

Communication

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Ibex Limited in Pittsburgh, PA, is hiring a Customer Service Representative to be the friendly voice for riders, handling incoming calls, solving problems, and guiding users through app issues and payments.

You will work on-site at our Pittsburgh office, participate in paid training, and join a team that values support, collaboration, and continuous improvement. Flexibility for shifts and professional communication are encouraged.