Customer Service Representative

Ibex Limited; Pittsburgh (Allegheny County); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Ibex Limited in Pittsburgh, PA, is hiring a Customer Service Representative to be the friendly voice for riders, handling incoming calls, solving problems, and guiding users through app issues and payments.

You will work on-site at our Pittsburgh office, participate in paid training, and join a team that values support, collaboration, and continuous improvement. Flexibility for shifts and professional communication are encouraged.

Qualifications

• Strong empathy and problem-solving abilities to resolve rider inquiries.
• Excellent verbal and written communication in a customer-facing role.
• Ability to multitask across multiple systems while keeping the customer first.
• Experience in customer service, rideshare support, retail, or hospitality is a plus.

Responsibilities

• Answer incoming calls from riders
• Troubleshoot issues with app functionality, rides, or payments
• Deliver helpful, friendly, and on-brand support with every interaction
• Guide users step-by-step to find solutions fast
• Keep accurate records of interactions and issues
• Maintain a positive and proactive attitude - even on tough days
• Work with teammates and supervisors to share feedback and improve processes

Skills

Problem-solving

Empathy

Communication

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Overview

Jumpstart your career with ibex Pittsburgh!

Ibex Pittsburgh is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the Role

As aCustomer Service Representative, you'll be the friendly voice on the other end when riders need help. You'll handle incoming calls with a calm, confident approach - solving problems, answering questions, and turning rough rides into smooth experiences. Whether you're helping someone find their driver or resolving a payment issue, you'll be making a real impact every day.

Responsibilities

What You'll Do

• Answer incoming calls from riders
• Troubleshoot issues with app functionality, rides, or payments
• Deliver helpful, friendly, and on-brand support with every interaction
• Guide users step-by-step to find solutions fast
• Keep accurate records of interactions and issues
• Maintain a positive and proactive attitude - even on tough days
• Work with teammates and supervisors to share feedback and improve processes

Qualifications

What You'll Bring

• A passion for helping people and a knack for problem-solving
• Empathy, patience, and professional communication skills
• Strong communication skills and a positive attitude
• Ability to multitask across systems while keeping your customer first
• Experience in customer service, rideshare support, retail, or hospitality is a plus
• Flexibility to work different shifts

Must Haves

• 18+ years old
• High school diploma or equivalent
• Must be able to work on-site at our Pittsburgh, PA office