Customer Support Specialist - Order Tracking & Inquiries

Printforce (BCSI); Burnsville (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Printforce (BCSI) is seeking a Customer Service Specialist to assist customers by lookup and communication via phone, email, and occasional direct contact. The role emphasizes building positive relationships to support continued sales, answering questions, troubleshooting order issues, tracking orders, and handling rush requests.

On-the-job training will teach our unique ordering system. Responsibilities include managing high email volume, providing accurate order information, and coordinating

Qualifications

• Associate degree or equivalent experience may be considered.
• Strong written and verbal communication.
• Ability to work with multiple systems and maintain accuracy.

Responsibilities

• Answers phone with a friendly voice.
• Effectively manages a high volume of emails.
• Respond via email to provide answers for customers and sales representatives regarding order status, pricing, product availability, artwork, websites and marketing.
• Receive incoming customer inquiries and resolve complaints.
• Communicates tracking status to customers as requested.
• Follows up on rush orders.
• Monitors production of orders and customer requests, and communicates with other departments as needed to meet customers' requirements and company standards.

Skills

Phone support

Email management

Order tracking

Customer service

Communication

Education

Associate's degree

Tools

CRM software

Job description

Printforce (BCSI) is seeking a Customer Service Specialist to assist customers by lookup and communication via phone, email, and occasional direct contact. The role emphasizes building positive relationships to support continued sales, answering questions, troubleshooting order issues, tracking orders, and handling rush requests.

On-the-job training will teach our unique ordering system. Responsibilities include managing high email volume, providing accurate order information, and coordinating