Driver Operations Specialist (part-time)

Via; Milwaukee, Madison, Appleton (WI, WI, WI); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Equal opportunity employer

Job summary

Via is looking for a part-time Driver Operations Specialist to be the first point of contact for our driver partners, ensuring their accounts and experiences start smoothly while you remain on the ground in the Milwaukee area. You'll tackle a range of issues in a fast-paced environment, become an expert on Via's services, and find creative ways to make drivers feel valued.

This role blends customer care with cross-team collaboration.

Qualifications

• Clear communication and writing skills.
• Proficiency with Microsoft Office, Google Suite, Slack; CRM like Salesforce a plus.
• Strong listening and customer-service orientation.
• Must reside in Milwaukee-, Madison-, or Appleton-area.

Responsibilities

• Serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accounts.
• Thrive in a fast-paced environment tackling an array of customer issues.
• Become an expert on Via services and spread the love of Via everywhere.
• Deliver above-and-beyond customer service to our driver partners, finding new ways to smile.
• Notice trends and pain points, then brainstorm solutions to improve every experience.
• Coordinate with management to channel feedback to tech/marketing/design/product teams.
• Learn our tools & product, while supporting other teams.

Skills

Clear communication

Tech-savvy

Active listening

Team player

Problem-solving

Entrepreneurial spirit

Multi-tasking

Tools

Microsoft Office

Google Workspace

Slack

Salesforce

Job description

Driver Operations Specialist (part-time)

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals

As a Driver Operations Specialist, you’ll be on the ground floor at this exciting company ensuring that driver partners have a smooth experience. The Driver Operations Team serves as a direct bridge between the Via's brand and the people who actually deliver our services.

We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our partners' drivers in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team.

This is a part-time, contract role expected to be in the field about 30 hours / week.

What You’ll Do:

• Serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accounts
• Thrive in a fast-paced environment tackling an array of customer issues
• Become an expert on our services and spread the love of Via everywhere
• Deliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smile
• Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
• Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
• Learn our tools & product inside and out- while supporting other teams

Who You Are:

• Clear communicator with excellent reading comprehension and writing skills
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, Slack, previous CRM tools like Salesforce a plus
• Great listener and conversationalist
• A well-rounded team player who takes ownership of (and pride in) your work
• Someone with a strong work ethic and an entrepreneurial spirit
• Dynamic; willing to wear multiple hats and work on projects of all types
• You take initiative to solve problems and get the job done
• Located in Milwaukee, Madison, or Appleton area.
• Empathetic and the able to put yourself in the customer's shoes

Compensation and Benefits:

• $22/hour
• Approx. 30 hours / week

Via is an equal opportunity employer.