Administrative Assistant — Home Services Scheduler

Ace Hardware Home Services; United States; On-site; USD 65,904,000 - 77,366,000; Full time

Benefits offered by this job

401(k) retirement savings

Health coverage

Paid time off

Paid holidays

Career growth

Employee assistance program

Warehouse merchandise discount

Job summary

Ace Hardware Home Services is seeking an Administrative Assistant to support field electricians and project managers in a busy office environment. You will answer calls, schedule service calls, greet clients, and manage records and invoices with accuracy.

Ideal candidates have 1–2 years of administrative experience, familiarity with Microsoft Office 365, Google Workspace, and ServiceTitan, and a team-oriented, dependable approach. Background checks and drug screening may apply.

Qualifications

• 1–2 years' administrative experience required.
• Prior home services experience preferred (Electrical a plus).
• Prior dispatching experience preferred.
• Microsoft Office 365 and Google Workspace experience required.
• ServiceTitan experience preferred.
• Able to pass a drug screening and background check.
• Strong problem-solving and project management skills.
• High standards; integrity and teamwork valued.
• Dependable and consistent in all areas.

Responsibilities

• Answer phone calls and respond to emails.
• Schedule appointments and service calls for electricians, organize daily work schedules.
• Greet customers or clients at the office.
• Follow up with clients regarding estimates, invoices, or service updates.
• Coordinate with suppliers, subcontractors, and inspectors.
• Track job progress and update project timelines.
• Maintain filing systems and accurate records (physical/digital).
• Assist with invoicing and billing clients.
• Process timesheets and assist with payroll prep.
• Track expenses and help with petty cash or credit card reconciliation.
• Help prepare bids or proposals for electrical jobs.
• Handle documentation for permits, inspections, or safety compliance.
• Update job tracking systems or spreadsheets.

Skills

Administrative support

Customer service

Team player

Problem solving

Tools

Microsoft Office 365

Google Workspace

ServiceTitan

Job description

Ace Hardware Home Services is seeking an Administrative Assistant to support field electricians and project managers in a busy office environment. You will answer calls, schedule service calls, greet clients, and manage records and invoices with accuracy.

Ideal candidates have 1–2 years of administrative experience, familiarity with Microsoft Office 365, Google Workspace, and ServiceTitan, and a team-oriented, dependable approach. Background checks and drug screening may apply.