Retail Customer Service Specialist

Ace Hardware Corporation; Dallas (TX); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Health coverage (medical, dental, 100%

401(k) plan with match

Tuition Reimbursement

Employee Discounts

Employee Assistance Program (EAP)

Adoption cost reimbursement

Job summary

Ace Hardware Corporation is hiring a Customer Service Representative for 1st shift in a fast-paced distribution environment. You will handle retailer inquiries, confirm order statuses, adjust stock and orders, and coordinate with shipping, credit, and accounting to keep processes smooth.

We value safety, reliability and team collaboration, offering comprehensive benefits and opportunities for growth across our 15 distribution centers and corporate HQ.

Qualifications

• Minimum high school diploma required.
• Some college education is preferred.
• Minimum of 2 years customer service experience.
• Excellent phone skills including professional phone presence.
• Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution.
• Excellent computer skills. Prefer experience with SAP, AS400, Microsoft Word and Excel.
• Ability to work in warehouse environment when researching discrepancies.

Responsibilities

• Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
• Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
• Follows up on inquiries by checking computer programs for delivery information.
• Works closely with shipping and traffic departments regarding delivery status.
• Checks with credit department concerning credit status of retailers upon receipt of rush orders.
• Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments and credit adjustments.
• Prepares paperwork for accounting department for credits and debits.

Skills

Customer service

Phone skills

Problem solving

SAP

AS400

Excel

Warehouse work

MS Word

Education

High school diploma

Some college

Tools

SAP

AS400

Microsoft Word

Excel

Job description

Ace Hardware Corporation is hiring a Customer Service Representative for 1st shift in a fast-paced distribution environment. You will handle retailer inquiries, confirm order statuses, adjust stock and orders, and coordinate with shipping, credit, and accounting to keep processes smooth.

We value safety, reliability and team collaboration, offering comprehensive benefits and opportunities for growth across our 15 distribution centers and corporate HQ.