In-Office Customer Service Champion (Louisville)

Generation Tux; Louisville (KY); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Paid training

Leadership guidance

Diverse and inclusive workplace

Zusammenfassung

Generation Tux, an online formalwear retailer, is hiring a Customer Service Agent to support customers by phone and email from our Louisville, KY office.

You will answer questions, resolve issues, and ensure timely, thoughtful assistance in a fast-paced environment. The ideal candidate is dependable, proactive, and thrives in a team.

We offer paid training, leadership guidance, and a diverse, inclusive workplace.

Qualifikationen

• Excellent written and oral communication skills in English.
• 2+ years working in customer service (in person or virtually).
• Ability to remain calm under pressure.
• Ability and knowledge using computers and various platforms (email, chat, social media) to answer customer needs.

Aufgaben

• Support customers by phone and email.
• Answer questions and resolve issues in a timely manner.
• Deliver thoughtful assistance and maintain high-quality service.
• Collaborate with team to ensure consistent customer experience.

Kenntnisse

Customer service

Multitasking

Organization

Empathy

Communication

Tools

Email platforms

Chat platforms

Social media platforms

Jobbeschreibung

Generation Tux, an online formalwear retailer, is hiring a Customer Service Agent to support customers by phone and email from our Louisville, KY office.

You will answer questions, resolve issues, and ensure timely, thoughtful assistance in a fast-paced environment. The ideal candidate is dependable, proactive, and thrives in a team.

We offer paid training, leadership guidance, and a diverse, inclusive workplace.