Customer Support Specialist - Multi-Channel Care

GetJobSmart; Tampa (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Life and disability insurance

Retirement plans (401(k) or pension)

Job summary

Pioneer Advanced is seeking a Customer Service Representative in Tampa, FL for a full-time role. The position offers a salary range of $38,000 to $54,087 per year and includes a comprehensive benefits package.

You will handle inquiries, resolve issues, and maintain customer records, acting as the primary point of contact for customers. You'll work with the Customer Service team in a collaborative environment, providing high-quality service across multiple channels and contributing to customer

Qualifications

• Minimum customer service experience required.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• High school diploma or equivalent required.

Responsibilities

• Handle customer inquiries and complaints with professionalism and empathy.
• Provide product/service information to assist customer decisions.
• Collaborate with sales and support teams to resolve complex issues.
• Maintain accurate and up-to-date customer records.
• Provide support through phone, email, and chat channels.

Skills

Customer service

Communication skills

Work under pressure

Team collaboration

Education

High school diploma or equivalent

Job description

Pioneer Advanced is seeking a Customer Service Representative in Tampa, FL for a full-time role. The position offers a salary range of $38,000 to $54,087 per year and includes a comprehensive benefits package.

You will handle inquiries, resolve issues, and maintain customer records, acting as the primary point of contact for customers. You'll work with the Customer Service team in a collaborative environment, providing high-quality service across multiple channels and contributing to customer