Customer Service Representative

Pioneer Advanced; Tampa (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Life and disability insurance

Retirement plans (401(k) or pension)

Job summary

Pioneer Advanced is seeking a Customer Service Representative in Tampa, FL for a full-time role. The position offers a salary range of $38,000 to $54,087 per year and includes a comprehensive benefits package.

You will handle inquiries, resolve issues, and maintain customer records, acting as the primary point of contact for customers. You'll work with the Customer Service team in a collaborative environment, providing high-quality service across multiple channels and contributing to customer

Qualifications

• Minimum customer service experience required.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• High school diploma or equivalent required.

Responsibilities

• Handle customer inquiries and complaints with professionalism and empathy.
• Provide product/service information to assist customer decisions.
• Collaborate with sales and support teams to resolve complex issues.
• Maintain accurate and up-to-date customer records.
• Provide support through phone, email, and chat channels.

Skills

Customer service

Communication skills

Work under pressure

Team collaboration

Education

High school diploma or equivalent

Job description

Pioneer Advanced seeks a Customer Service Representative in Tampa, FL, for a FULL_TIME position. The role offers a salary range of $38,000 to $54,087 and is valid through November 23, 2026.

As a Customer Service Representative, you'll handle customer inquiries, resolve issues, and provide excellent support. This may involve answering questions about products or services, helping customers navigate complex processes, or troubleshooting technical problems. You'll also assist with product information, such as explaining features, benefits, and pricing, and maintain customer records, which may include updating databases, tracking customer interactions, and ensuring data accuracy. Your role is crucial in maintaining customer satisfaction and loyalty, as you'll be the primary point of contact for customers seeking assistance.

You'll work with the Customer Service team in Tampa, FL, in a collaborative environment. The office is located in the Tampa Bay area, providing easy access to local amenities.

The salary range for this position is between $38,000 and $54,087 per year, with the exact amount typically determined by factors such as experience, education, and performance. In addition to the base salary, employees are eligible for a comprehensive benefits package that includes health insurance, which covers medical, dental, and vision care, as well as life and disability insurance. Retirement plans, such as a 401(k) or pension scheme, are also provided to help employees save for their future. Furthermore, employees are entitled to paid time off, which includes vacation days, sick leave, and holidays, ensuring a balanced work-life schedule. These benefits are designed to support employees' overall well-being and financial security.

You should have previous experience in customer service, strong communication skills, and the ability to work well under pressure. A high school diploma or equivalent is required.

The deadline for submissions is set for November 23, 2026.

• Handle customer inquiries and complaints with professionalism and empathy.
• Assist with product and service information to ensure customer satisfaction.
• Collaborate with the sales and support teams to resolve complex issues.
• Maintain accurate and up-to-date customer records.
• Provide exceptional service through various communication channels, including phone, email, and chat.
• High school diploma or equivalent experience.
• Previous experience in customer service or a related field is a plus.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities.
• Ability to work well under pressure and meet tight deadlines.