Customer Support Specialist (Extra Services ZEN Team)

RateHawk; United States; Remote; USD 7,500 - 9,400; Full time

Benefits offered by this job

Remote work

Great team

Flexible schedule

Competitive salary

Learning opportunities

Discounts

Job summary

RateHawk is a fast-growing travel-tech company seeking a Customer Support Specialist for the Extra Services ZEN Team. You will resolve client issues, advise on bookings, and communicate with suppliers and clients using CRM systems.

We offer remote work from home, a dynamic team, flexible schedule, and a base salary of 600 EUR gross with up to 150 EUR gross bonus based on KPI. Travel knowledge is a plus, English proficiency required.

Qualifications

• English proficiency (upper intermediate) required.
• Strong customer service and problem-solving mindset.
• Excellent written and spoken communication skills.

Responsibilities

• Rapidly and effectively resolve client issues (modifications, cancellations, extra services).
• Advise clients on bookings and products with expert knowledge.
• Communicate with suppliers, hotels, and clients via email and phone.
• Utilize CRM systems and internal databases efficiently.

Skills

English Proficiency

Customer service mindset

Problem solving

Communication skills

Job description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Extra Services ZEN Team) to help us keep our clients happy and our operations smooth.

Who We Are:

We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do:

• Rapidly and effectively resolve client issues: Manage booking modifications, cancellations, and additional services requests;
• Advise clients: Provide expert advice on bookings and our products.
• Communicate: Engage with suppliers, hotels, and clients via email and phone.
• Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.
• Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

What We Offer:

• Remote Work: Work from the comfort of your home
• Great Team: Join a young and active team of super specialists
• Flexible Schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m. GMT+3
• Competitive Salary: Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
• Perks: Enjoy corporate discounts on hotels and other services

The Process:

• Application and Assessment: You’ll receive an assessment link when you apply. If there’s a match, you’ll be invited to an interview with our HR.
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Interview results and offer!

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