Customer Support Specialist - Manufacturing & Orders

LHH; Mount Prospect (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

EAP program

Commuter benefits

401K plan

Job summary

LHH Recruitment Solutions in Mount Prospect, IL seeks a Customer Support Representative to provide world-class service to internal and external customers within a manufacturing environment. You will process orders, RMAs, credits and invoicing, and coordinate with manufacturing, purchasing and shipping to meet delivery dates.

The role requires strong communication, proficiency in Microsoft Office (Excel/Word/Notes), attention to detail and the ability to work both independently and as part of a

Qualifications

• Associates degree or higher preferred.
• High school diploma or GED may be acceptable depending on experience.
• Minimum of three years related experience, preferably in an international manufacturing sales organization.
• Proficient in Microsoft Office applications, especially Lotus Notes, Word and Excel and other data tools.
• Ability to read and interpret orders, returns, and customer inquiries.
• Strong communication, grammar, spelling and proofreading skills; customer-focused.
• Ability to work independently and in a fast-paced team environment.

Responsibilities

• Provide world class customer support to internal and external customers while maintaining awareness of all matters affecting a region of customers.
• Process all customer requests including sales order entry, RMAs, credit requests and invoicing within Atlas guidelines.
• Ensure returns are processed within defined periods to minimize warranty costs and maximize satisfaction.
• Review and refine business processes to enhance customer satisfaction.
• Communicate with manufacturing, purchasing, credit control and shipping to meet delivery dates and flag delays.
• Escalate issues to managers for prompt investigation and action as required.
• Maintain accurate customer information and assist colleagues as needed.
• Track and expedite orders on request.
• Perform other ad hoc duties as required.

Skills

Customer orientation

Excellent communication

Microsoft Office

Reading documents

Teamwork

Education

Associates degree or higher preferred

High school diploma or GED acceptable

Tools

Lotus Notes

Word

Excel

Job description

LHH Recruitment Solutions in Mount Prospect, IL seeks a Customer Support Representative to provide world-class service to internal and external customers within a manufacturing environment. You will process orders, RMAs, credits and invoicing, and coordinate with manufacturing, purchasing and shipping to meet delivery dates.

The role requires strong communication, proficiency in Microsoft Office (Excel/Word/Notes), attention to detail and the ability to work both independently and as part of a