Customer Service Specialist (Manufacturing & Logistics)

LHH; Cincinnati (OH); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Commuter benefits

Paid leave

Job summary

LHH Recruitment Solutions is partnering with a valued client in the Norwood area to identify an experienced Customer Service Representative for a temporary opportunity. You will be the primary contact for customers, processing orders and communicating across ERP and CRM systems to ensure timely, accurate service.

Ideal candidates thrive in fast-paced manufacturing or logistics settings, demonstrating strong data entry, multitasking, and problem-solving abilities while supporting day-to-day

Qualifications

• Experience providing customer service in fast-paced environments.
• Experience in manufacturing, logistics, distribution, or supply chain.
• Strong communication across phone, email, and messaging channels.
• Proficiency with ERP and CRM systems.
• Strong data entry and organizational skills.

Responsibilities

• Serve as primary contact for customers via phone, email, and messaging platforms.
• Process orders and inquiries using ERP systems.
• Maintain accurate customer records and communication history in CRM.
• Provide order status, shipment tracking, and delivery confirmations.
• Collaborate with manufacturing, logistics, shipping, and warehouse teams to resolve issues.
• Investigate and resolve order discrepancies and delays.
• Ensure accurate entry of customer information and order details.
• Support internal departments with order management and reporting.

Skills

Customer service

Excellent communication

Data entry

Multitasking

Problem-solving

Tools

ERP systems

CRM systems

Outlook

Excel

Job description

LHH Recruitment Solutions is partnering with a valued client in the Norwood area to identify an experienced Customer Service Representative for a temporary opportunity. You will be the primary contact for customers, processing orders and communicating across ERP and CRM systems to ensure timely, accurate service.

Ideal candidates thrive in fast-paced manufacturing or logistics settings, demonstrating strong data entry, multitasking, and problem-solving abilities while supporting day-to-day