Customer Support Specialist - Live Events Platform

Victory Live; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Victory Live is seeking a Customer Support Specialist to provide high-quality support to customers and partners. This role replies to inquiries via phone, email, and chat, troubleshoots service issues, and coordinates with internal teams for escalation when needed.

The ideal candidate excels in communication, problem-solving, and organization, with experience in CRM or ticketing systems and a customer-first mindset, in a fast-paced environment.

Qualifications

• Excellent communication and active listening skills.
• Customer-focused approach to resolving questions and concerns.
• Strong problem-solving and analytical abilities.
• Organizational skills with attention to detail.
• Ability to manage multiple inquiries in a fast-paced environment.
• Proficiency with CRM/ticketing tools and quick learning of new software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information and support related to Victory Live products and services.
• Research and resolve routine and moderately complex customer questions, concerns, and service issues.
• Identify customer needs and provide appropriate solutions or requested information.
• Maintain accurate records of customer interactions, inquiries, complaints, and resolutions.
• Escalate complex or technical issues to the appropriate team when additional support is required.
• Coordinate with other departments to ensure customer inquiries are addressed and resolved.
• Follow up on open customer requests through resolution.
• Build and maintain positive customer relationships through clear, professional, and responsive communication.
• Develop and maintain knowledge of Victory Live products, services, systems, and customer support procedures.
• Meet or exceed department standards for responsiveness and quality of service.

Skills

Excellent communication

Active listening

Customer service

Problem-solving

Organization

Multi-tasking

Technical aptitude

Tools

CRM systems

Ticketing systems

Job description

Victory Live is seeking a Customer Support Specialist to provide high-quality support to customers and partners. This role replies to inquiries via phone, email, and chat, troubleshoots service issues, and coordinates with internal teams for escalation when needed.

The ideal candidate excels in communication, problem-solving, and organization, with experience in CRM or ticketing systems and a customer-first mindset, in a fast-paced environment.