Customer Support Specialist for Live Events

Angel Studios Inc; Provo (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Angel Studios in Utah is seeking a Customer Support Agent to provide quality assistance and be the first contact for customer concerns. You will identify needs, walk customers through tools, and resolve issues with care and efficiency.

You will collaborate across teams, maintain documentation, and participate in weekly meetings, with emphasis on strong English communication and a friendly, solution-oriented approach.

Qualifications

• 1+ years experience in customer service.
• Basic computer skills and technology understanding.
• Ability to communicate clearly with customers.

Responsibilities

• Identify customer needs and walk them through tools and features.
• Troubleshoot issues with a product, merchandise, or service.
• Respond promptly to tickets and resolve issues in a timely manner.
• Proactively manage time during high and low volume periods.
• Escalate issues to appropriate parties when needed.
• Attend weekly staff meetings in person or via Zoom.

Skills

Customer service

Zendesk

Multitask

Written communication

Education

High school diploma or equivalent

Bachelor's degree

Tools

Zendesk platform

Job description

Angel Studios in Utah is seeking a Customer Support Agent to provide quality assistance and be the first contact for customer concerns. You will identify needs, walk customers through tools, and resolve issues with care and efficiency.

You will collaborate across teams, maintain documentation, and participate in weekly meetings, with emphasis on strong English communication and a friendly, solution-oriented approach.