Customer Support Associate — Live Events & SaaS

TicketManager; Mesa (AZ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) with company match

Medical, Dental, Vision

Job summary

TicketManager is seeking a Customer Support Associate in Mesa, AZ to join our on‑shore team. You’ll resolve day‑to‑day questions across the TicketManager platform, participate in trainings, and document interactions in the CRM.

You’ll communicate via phone, Zoom, email, and chat, deliver live support when faster, and grow into more complex issues with hands‑on experience and coaching from teammates.

Qualifications

• Bachelor's degree required.
• 0-2+ years in customer service or a related field.
• Experience with Zendesk or similar ticketing platforms is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as frontline contact for general and non-paid support accounts.
• Resolve basic inquiries related to platform navigation, access, and ticketing.
• Manage guest management requests and respond via phone, Zoom, email, and chat.
• Provide customer training and document interactions in the CRM.
• Escalate complex issues to the appropriate internal teams.

Skills

Customer service

Communication

Multi-channel support

Problem solving

Training

Education

Bachelor's Degree

Tools

Zendesk

Job description

TicketManager is seeking a Customer Support Associate in Mesa, AZ to join our on‑shore team. You’ll resolve day‑to‑day questions across the TicketManager platform, participate in trainings, and document interactions in the CRM.

You’ll communicate via phone, Zoom, email, and chat, deliver live support when faster, and grow into more complex issues with hands‑on experience and coaching from teammates.