Customer Support Specialist / Inside Sales

Truly Good Foods; Upper Marlboro (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus

Incentives

Benefits

Spiff program

Job summary

Truly Good Foods is seeking a Customer Success Specialist to support Account Executives and manage customer interactions by phone. The role focuses on selling products and services to businesses or individuals, handling inquiries, and ensuring timely order processing.

Responsibilities include accessing CRM for follow-ups, updating order status, and collaborating with internal teams to optimize the sales process while maintaining a positive customer experience.

Qualifications

• Experience with CRM and EDI processes.
• Strong communication and data entry skills.

Responsibilities

• Process EDI sales orders, acknowledgments, entries, and invoicing.
• Maintain customer order guides and enter customer data for orders.
• Use CRM to send follow-up emails and track orders.
• Provide product and pricing information and update order status.
• Coordinate with internal teams to fulfill, ship, and deliver orders.
• Assist in handling credits, freight claims, and delinquent accounts.

Skills

Customer service

CRM system

Data entry

Communication

Problem solving

Tools

EDI systems

CRM software

Microsoft Excel

Job description

Are you motivated, outgoing, and have excellent computer skills? If so, we have a great opportunity for you! We are offering hourly pay, benefits, sign on bonus, as well as a chance to earn more through our spiff and incentive programs. Hours: 8:00am - 5:00pm Monday- Friday. Come join the TGF team!

Job Summary

The Customer Success Specialist supports the Account Executives within a designated channel (when applicable), sells products and services to businesses or individuals over the telephone.

Essential Job Duties

• Process EDI sales orders functions including purchase order acknowledgments, entry, and invoicing.
• Develop and maintain customer order guides as needed.
• Enter new customer data and other sales data for current or new customers to order via all EDI systems.
• Utilize our CRM system to streamline routine tasks. Such as sending automated follow-up emails after customer interaction based on predefined rules.
• Respond promptly and professionally to customer inquiries, providing product information, pricing information, and order status updates.
• Assist customers in placing orders, resolving issues, and addressing concerns, ensuring a positive and satisfying experience.
• Coordinate with various internal departments to ensure orders are fulfilled, shipped, and delivered on schedule.
• Develop a deep understanding of the company's products and services to effectively communicate their features and benefits to customers.
• Act as a liaison between customers, sales, and other internal departments to address and resolve any issues that arise during the sales process.
• Review and process credit memos. Process freight claims through the appropriate channels.
• Escalate complex issues to appropriate personnel when necessary.
• Identify opportunities to streamline and optimize sales processes for increased efficiency and customer satisfaction.
• Distributes invoices and follows-up on delinquent accounts.
• Track inventory and par levels and provide supply chain with sales needs.
• Collaborate with cross-functional teams to implement improvements and best practices.
• Assist in training new team members on procedures, tools, and systems.
• Adheres to company Policy and Procedures
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize.
• Consistently reports to work on time, prepared to perform duties of position.
• Meets department productivity standards.
• May perform other duties as required.

Scope of Responsibility

This job will have periodic access to confidential data including customer quotes, and product costs. This job follows standard practices and procedures, and is expected to accomplish work assignments with a limited amount of supervision.