Customer Support Specialist — Impactful, Fast-Paced Help

Aquent; Pittsburgh (Allegheny County); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Aquent is seeking customer service professionals to support customers across the retail and healthcare sectors. You’ll be the friendly voice handling service and billing inquiries, processing exchanges, refunds, and account adjustments.

Join a team that values clear communication, meticulous record-keeping, and a proactive approach to resolving issues in a fast-paced environment. Basic data entry and MS Outlook proficiency are a plus.

Qualifikationen

• Excellent verbal and written communication skills with attention to detail.
• Strong customer service orientation and interpersonal abilities.
• Ability to work autonomously and manage time in a fast-paced environment.
• Proficiency in documenting and recording customer information accurately.

Aufgaben

• Engage directly with customers to resolve service and billing inquiries, processing exchanges, refunds, and account adjustments.
• Proactively contact customers with updates on inquiries or investigation outcomes and planned adjustments.
• Escalate complex or unresolved issues to specialized departments for resolution.
• Maintain meticulous records of all customer interactions, transactions, inquiries, complaints, and actions taken.

Kenntnisse

Verbal & written communication

Customer service orientation

Time management

MS Outlook & data entry

Ausbildung

High school diploma or GED

Tools

MS Outlook

Jobbeschreibung

Aquent is seeking customer service professionals to support customers across the retail and healthcare sectors. You’ll be the friendly voice handling service and billing inquiries, processing exchanges, refunds, and account adjustments.

Join a team that values clear communication, meticulous record-keeping, and a proactive approach to resolving issues in a fast-paced environment. Basic data entry and MS Outlook proficiency are a plus.