Patient Access Representative [AQ-21728]

Aquent; Palo Alto (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Aquent is seeking an entry-level Admissions and Registration Clerk for a premier healthcare partner in Palo Alto, CA. You will be the first point of contact, delivering welcoming service and guiding patients through registration, while supporting accurate payments and insurance understanding.

This role emphasizes strong customer service and precise data entry to uphold patient care standards. Ideal candidates are recent graduates or those with a customer service background who are eager to start

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to collaborate with staff at all levels.
• Familiarity with basic computer systems and software.
• Basic medical terminology and insurance types knowledge.

Responsibilities

• Greet and register patients, guiding them through the admissions process.
• Collect and record patient payments securely at point of service.
• Answer routine inquiries and escalate complex issues to senior staff.
• Coordinate with healthcare team to support smooth patient flow.
• Maintain professional communication via phone, email, and in person.
• Support a rotating shift structure including weekends.

Skills

Customer service

Communication

Team collaboration

Data entry

Education

High school diploma or GED

Tools

Computer systems

EMS/insurance basics

Job description

Aquent is thrilled to connect passionate individuals with a premier healthcare organization where your dedication will directly shape patient experiences and drive operational excellence, contributing meaningfully to a healthier community.

About The Organization

We are partnering with a leading healthcare organization renowned for its compassionate service and innovative health solutions. This organization is profoundly committed to ensuring every patient’s journey begins with clarity and unwavering support, making a significant impact on community well-being. Joining this team means your dedication will directly enhance patient experiences and drive operational excellence, contributing to a healthier future for all.

About The Role

Imagine being the very first point of contact for individuals seeking care, the welcoming face and guiding hand that sets the tone for their entire healthcare journey. This pivotal entry-level role offers you the chance to make a tangible difference every single day by ensuring a seamless, supportive, and positive admissions and registration process. As a vital member of the administrative team, you will manage crucial functions that directly enhance patient care, optimize operations, and uphold the highest standards of customer service. Your dedication will ensure every patient feels welcomed, informed, and fully supported, directly impacting their satisfaction and the overall effectiveness of healthcare delivery.

What You’ll Do

• Securely handle and accurately record patient payments collected at the point of service.
• Develop a foundational understanding of diverse health insurance coverage options, related processes and procedures.
• Address routine patient inquiries and concerns, adeptly performing service recovery as needed.
• Escalate complex registration issues to senior team members for resolution.
• Warmly greet patients and initiate the registration process, maintaining professional communication with various healthcare team members, physicians, guests, and patients through telephone, email, and in-person contact.
• Achieve weekly individual productivity targets and key performance indicators as established by leadership.
• Deliver exceptional customer service to all individuals encountered.
• Perform a combination of responsibilities across all areas of patient access operations.

What You’ll Bring

We are seeking enthusiastic and service-oriented individuals eager to launch or advance their careers in a dynamic healthcare environment. This role is perfect for those with a strong customer service background or recent graduates passionate about making a difference in healthcare administration.

Must-Have Qualifications

• High school diploma or GED equivalent.
• Ability to communicate effectively, both verbally and in writing, at a level appropriate for the role.
• Demonstrated ability to collaborate effectively with individuals at all organizational levels.
• Familiarity with computer systems and software relevant to administrative functions.
• Basic knowledge of medical terminology, including common insurance types such as Medicare, state-specific healthcare programs, Workers’ Compensation, Managed Care (HMO, PPO, POS), and various health programs.

What Sets You Apart

• Bilingual proficiency (English and Spanish) is highly preferred.

Important Details

• Must be authorized to work in the United States.
• Must not require sponsorship of any kind for the duration of the assignment.
• Must be able to work on a W-2 basis. C2C or 1099 is not permitted for this position.
• Must be flexible to work on a rotating shift basis including weekends. Shifts will start as early as 7:00 AM and as late as 7:00 PM.