Customer Support Specialist III

Everforth ECS; Memphis (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Everforth ECS in Memphis, TN seeks a Customer Support Specialist III to join the ACS support team. Onsite training is required and occasional onsite meetings may occur.

The role involves managing customer data, processing applications, and providing responsive phone and email support. Candidates must have a high school diploma or equivalent and at least 6 years in the field, be a US Citizen or Green Card holder, and be able to obtain a Public Trust clearance.

Qualifications

• Requires high school diploma or equivalent and 6 years’ experience in the field or related area.
• Public Trust background investigation required; US Citizenship or Permanent Resident status.
• Onsite training and occasional onsite meetings in Memphis, TN.
• Strong oral and written communication skills; ability to resolve issues with clear judgment.

Responsibilities

• Add and modify account information.
• Process applications, prepare correspondence, and fulfill customer needs to ensure satisfaction.
• Provide customer phone and email support.
• Explain, research, and resolve issues regarding ACS.
• Explain/provide customer support for EPF.
• Review reports/spreadsheets and contact customers to resolve issues.
• US Citizen or Green Card holder and able to obtain a Public Trust Clearance.

Skills

Customer service experience

Interpersonal skills

Communication skills

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

ECS is seeking a Customer Support Specialist (up to level III)to join our US Postal Service Address Change Service (ACS) support team inMemphis, TN.

This role will require onsite training and occasional onsite meetings.

ECS is seeking a Customer Support Specialist III who will receive, track and review all related documents for customer acquisition process. Verify completeness and accuracy of customer information to determine eligibility for program.

Note: This position requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.

Primary job responsibilities include:

• Adding and modifying account information
• Processes applications, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
• Customer phone and email support
• Explain, research, and resolve customer issues regarding all aspects of ACS
• Explain/Provide customers support for the Electronic Product Fulfillment (EPF)
• Review reports/spreadsheets and contact customer regarding issuesService Now Requests, Investigate & respond if applicable
• US Citizen or Green Card holder and able to obtain a Public Trust Clearance.
• Requires a high school diploma or equivalent and 6 years’ experience in the field or in a related area.
• High school diploma or equivalent.
• Intermediate proficiency in computer skills
• High degree of interpersonal, professional oral and written communication skills required
• Show clear judgment in resolving conflicts and accomplishing goals
• Independently perform a variety of complicated tasks
• Self-starter possessing the ability to perform multiple tasks with minimal supervision
• A wide degree of creativity and latitude is expected
• Ability to adapt to rapidly changing requirements

Able to work the required hours for Address Change Services, which is 8:00 AM to 5:00 PM, Monday through Friday.

Desired Skills

• Customer Service experience in a technical environment preferred.
• Postal Mail processing knowledge a plus.
• High proficiency in Microsoft office Excel and Word

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.
Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.
We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!

#EverforthECS1

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

Meet the challenge. Make a difference with Everforth ECS!