Senior Customer Support Specialist III – ACS/EPF Expert

Everforth, Inc.; Memphis (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Everforth ECS in Memphis, TN seeks a Customer Support Specialist III to join the ACS support team. Onsite training is required and occasional onsite meetings may occur.

The role involves managing customer data, processing applications, and providing responsive phone and email support. Candidates must have a high school diploma or equivalent and at least 6 years in the field, be a US Citizen or Green Card holder, and be able to obtain a Public Trust clearance.

Qualifications

• Requires high school diploma or equivalent and 6 years’ experience in the field or related area.
• Public Trust background investigation required; US Citizenship or Permanent Resident status.
• Onsite training and occasional onsite meetings in Memphis, TN.
• Strong oral and written communication skills; ability to resolve issues with clear judgment.

Responsibilities

• Add and modify account information.
• Process applications, prepare correspondence, and fulfill customer needs to ensure satisfaction.
• Provide customer phone and email support.
• Explain, research, and resolve issues regarding ACS.
• Explain/provide customer support for EPF.
• Review reports/spreadsheets and contact customers to resolve issues.
• US Citizen or Green Card holder and able to obtain a Public Trust Clearance.

Skills

Customer service experience

Interpersonal skills

Communication skills

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Everforth ECS in Memphis, TN seeks a Customer Support Specialist III to join the ACS support team. Onsite training is required and occasional onsite meetings may occur.

The role involves managing customer data, processing applications, and providing responsive phone and email support. Candidates must have a high school diploma or equivalent and at least 6 years in the field, be a US Citizen or Green Card holder, and be able to obtain a Public Trust clearance.