Senior Customer Support Specialist III (Postal ACS) - Onsite

ECS; Memphis (TN); On-site; USD 24,000 - 34,000; Full time

Job summary

ECS is seeking a Customer Support Specialist (up to level III) to join our US Postal Service Address Change Service (ACS) support team in Memphis, TN. This role requires onsite training and occasional onsite meetings, with duties including verifying customer information and handling inquiries to determine eligibility for the program.

Salary range is $20.75/hr. Requires a Public Trust background investigation and either US Citizenship or Permanent Resident status.

Qualifications

• Requires a high school diploma or equivalent and 6 years’ experience in the field or related area.

Responsibilities

• Add and modify account information
• Process applications, prepare correspondence, and fulfill customer needs to ensure satisfaction
• Provide customer phone and email support
• Explain and resolve customer issues regarding ACS
• Explain/provide customer support for EPF
• Explain/review mail piece samples
• Review reports and spreadsheets and contact customers regarding issues
• Handle Service Now requests and respond as needed
• Perform other duties as assigned

Skills

Public Trust Clearance

US Citizenship or Green Card

Customer service

Communication skills

Phone & email support

Multitasking

Microsoft Office

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ECS is seeking a Customer Support Specialist (up to level III) to join our US Postal Service Address Change Service (ACS) support team in Memphis, TN. This role requires onsite training and occasional onsite meetings, with duties including verifying customer information and handling inquiries to determine eligibility for the program.

Salary range is $20.75/hr. Requires a Public Trust background investigation and either US Citizenship or Permanent Resident status.