IT Service Desk Systems Administrator

Everforth, Inc.; Quantico (VA); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Top Secret clearance

Federal contractor environment

Competitive salary

Descrizione del lavoro

Everforth ECS is seeking an IT Service Desk Systems Administrator to join our Quantico, VA office. The role focuses on providing IT services and support for hardware, applications, and OT systems to support mission-critical operations within federal environments.

You will lead incident response, problem management, and service delivery improvements, collaborating with systems engineers and operations teams in a fast-paced, matrixed setting. U.S. citizenship and Top-Secret clearance are required.

Competenze

• Experience supporting IT service management processes and ticket triage in a production environment.
• Experience with user support for hardware, software, and networked devices.
• Ability to troubleshoot incidents and perform root-cause analysis with clear communication.

Mansioni

• Support deployment, installation, and updates across LIMS, databases, and connected applications.
• Develop and improve ITSM processes, SOPs, FAQs and training materials.
• Provide hands-on IT support for end-user workstations, networks, and devices.
• Troubleshoot, resolve, and escalate issues for key applications and instrumentation.
• Maintain clear communication with users on issue status and resolutions.
• Assist in planning and coordinating Service Desk project activities.

Conoscenze

ITSM

Active Directory

Scripting

Customer service

Formazione

Bachelor's degree in Computer Science, Information Technology, or related field

Strumenti

Jira

VMware

Hyper-V

Windows Server

Oracle

SQL

Tomcat

Descrizione del lavoro

Everforth ECS is seeking an IT Service Desk Systems Administrator to work in our Quantico, VA office.

Are you ready toplaycrucial role in supportingcutting-edgetechnology forfederallaw enforcement and scientific organizationswith IT services and support for hardware, IT systems, applications, and operational technologies that support mission critical operations?ECS isseekinga highly skilled and motivatedIT Systems Administratorto join our team and make apositiveimpactworking at the intersection of traditional IT and specializedscientific andOperational Technology (OT) systems.

As an IT Systems Administrator, you will lead and support teams driving improvements in data analysis and integration across systems to enhance mission operations and ensure data integrity, security, and usability for the organization.

In this role,you'llhave the opportunity to:

• Support application deployments, installations, change requests, updates across a complex network of Laboratory Information Management Systems (LIMS), databases, and connected applications and instruments.
• Support the ongoing development and enhancement of IT Service Management processes, operating procedures, and best practices to promote improvements in service quality and team efficiency.
• Support the operations and maintenance of end user workstations, networks, and connected devices to ensure functionality, performance,securityand reliability.
• Provide training and userassistanceto support organizational efficiency and understanding of IT services, applications, and processes.
• Provide customer facing support working to troubleshoot and resolve issues affecting key application, scientific instrumentation, and IT systems and servicesto support mission operations.

The successful candidate willsupportservice requests,incident response, and problem management for IT systems, applications, and scientific instrumentationand havedemonstratedexperience applyingsystems analysis techniques and procedures, including consulting with users, todetermineroot cause and provide recommended resolutions forhardware,softwareor systemissues.

Responsibilitiesinclude:

• Provide quality customer service and IT-related support to application users, operations, and engineering teamsin a dynamic and fast-paced environment
• Provide technicalsupportto resolve customer issues by performing diagnostics, performance optimization, incident analysis, solution/partner recommendations, and product knowledge transfer
• Collaboratewithsystems engineers,administratorsand operations teams to resolveescalated cases
• Utilize remote support capabilities to diagnose, troubleshoot, and resolve issuesfor supported IT systems, applications, and devices
• Draft andmaintainstandard operatingprocess and procedure documentation,to include SOPs,FAQs, ticket trends, andinstallation and training materials,to maximize and improve internal efficienciesandservice quality
• Leverage the incident management system to document support requests and solutions as well as tomonitorand manage support queues for quick resolution and proper escalation of incidents when necessary
• Provideandmaintainclear, consistent,and effective communicationwithusers about the status of their issues and resolution progress.
• Leverage functional requirementsand software testing environmentswhen troubleshooting issues related to the application
• Provide hands-on training andITguidancetoempower users through troubleshooting processes within application environments
• Assistin theplanning,coordination, and implementationof Service Desk projectactivities and operations
• US citizenship withactive Top-Secret clearance
• A minimumof five(5)yearsof experiencesupportingan ITinfrastructure, systems, and applications, including ensuring quality of service operations, and managing tickets in alignment with SLO's.
• Experience with the use of (ITSM) tools such as Atlassian Jira in a production environment supporting ticket triage and escalation
• Experience withActive Directory, virtualization technologiessuch as Hyper-V and VMware, Red Hat Linux, CentOS, and related technology.
• Experience withOracle, SQL, Apache/Tomcat, Solar, MS Patch, Windows administrator and Windows domainCitrixXenCenter, and relatedproducts
• Demonstrated aptitude for working in a fast-paced, dynamic, matrixed work environment; Ability to elicit and shape work requirements and decompose complex challenges into actionable plans, based on an understanding of higher-levelobjectives.
• Demonstrated experience withExperience with scripting languagesand ability to learn and understand complex software applications
• Ability to provideclear,step by step technicalassistance,both written and verbal, using plain language standards
• Excellent communication,collaborationand relationship-building skills, including customer and employee engagement.

Desired Skills

Desired Skills:

• Experience supporting on-premises and cloud-based infrastructure environments (AWS/Azure)
• Bachelor's degree in computer science, Information Technology, or a related field.
• Relevant certificationssuch as ITIL v4 Foundation,SAFe, COMP,Security+, CompTIA, etc.
• Demonstratedexpertisein database management, various operating systems (Windows, Linux, etc.), and multiple programming languages (Java, Python, SQL, etc.).
• Experience working in controlled environments and understanding of ISO 7025standards

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

Meet the challenge. Make a difference with Everforth ECS!