Customer Support Specialist III

ECS; Memphis (TN); On-site; USD 24,000 - 34,000; Full time

Job summary

ECS is seeking a Customer Support Specialist (up to level III) to join our US Postal Service Address Change Service (ACS) support team in Memphis, TN. This role requires onsite training and occasional onsite meetings, with duties including verifying customer information and handling inquiries to determine eligibility for the program.

Salary range is $20.75/hr. Requires a Public Trust background investigation and either US Citizenship or Permanent Resident status.

Qualifications

• Requires a high school diploma or equivalent and 6 years’ experience in the field or related area.

Responsibilities

• Add and modify account information
• Process applications, prepare correspondence, and fulfill customer needs to ensure satisfaction
• Provide customer phone and email support
• Explain and resolve customer issues regarding ACS
• Explain/provide customer support for EPF
• Explain/review mail piece samples
• Review reports and spreadsheets and contact customers regarding issues
• Handle Service Now requests and respond as needed
• Perform other duties as assigned

Skills

Public Trust Clearance

US Citizenship or Green Card

Customer service

Communication skills

Phone & email support

Multitasking

Microsoft Office

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

ECS is seeking a Customer Support Specialist (up to level III) to join our US Postal Service Address Change Service (ACS) support team in Memphis, TN. This role will require onsite training and occasional onsite meetings. ECS is seeking a Customer Support Specialist III who will receive, track and review all related documents for customer acquisition process. Verify completeness and accuracy of customer information to determine eligibility for program.

Note: This position requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.

Primary Job Responsibilities Include

• Adding and modifying account information
• Processes applications, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
• Customer phone and email support
• Explain, research, and resolve customer issues regarding all aspects of ACS
• Explain/Provide customers support for the Electronic Product Fulfillment (EPF)
• Explain/Review mail piece samples
• Review reports/spreadsheets and contact customer regarding issues
• Service Now Requests, Investigate & respond if applicable
• Other duties as assigned

Salary Range: $20.75/hr.

General Description Of Benefits

Required Skills

• US Citizen or Green Card holder and able to obtain a Public Trust Clearance.
• Requires a high school diploma or equivalent and 6 years’ experience in the field or in a related area.
• High school diploma or equivalent.
• Intermediate proficiency in computer skills
• High degree of interpersonal, professional oral and written communication skills required
• Show clear judgment in resolving conflicts and accomplishing goals
• Independently perform a variety of complicated tasks
• Self-starter possessing the ability to perform multiple tasks with minimal supervision
• A wide degree of creativity and latitude is expected
• Ability to adapt to rapidly changing requirements
• Able to work the required hours for Address Change Services, which is 8:00 AM to 5:00 PM, Monday through Friday.

Desired Skills

• Customer Service experience in a technical environment preferred.
• Postal Mail processing knowledge a plus.
• High proficiency in Microsoft office Excel and Word

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS

is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We Value

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!

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