Customer Support Specialist II, Tech & Compliance Focus

Symbiont Logistics; Alpharetta (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

8 paid holidays + 4 floating holidays

Medical, dental, and vision benefits

401k retirement plan

Relocation assistance

Mentorship programs

Job summary

Hanger, Inc. is seeking a Customer Service Representative II in Alpharetta, GA to process orders, answer inquiries, and support field staff with product and service information.

The role emphasizes accuracy, documentation, and strong communication skills to maintain positive customer relations across customers, dealers, and staff. A minimum of 2 years' experience and a high school diploma are required.

Qualifications

• A minimum of 2 years of related experience.
• High School diploma or equivalent
• Experience with desktop operating systems including Windows 2000, XP and 7 environments
• Knowledge of basic computer hardware
• One or more years inbound/outbound telemarketing experience

Responsibilities

• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Answer technical questions for customers, dealers, and staff calls into Customer Service.
• Administers complaints database for 'Issues', 'Complaints', and 'Incidents'.
• Keep accurate records of internal and external customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the compliance database.
• Accurately enter all supply, swaps, and replacements orders in AGW and/or MAS as needed dependent on process.
• Incidents - Acquire, provide information to facilitate MDR procedures.
• Assist field staff with questions and calibration issues as needed.
• Maintain relationships with new and existing customers and provides information to maximize sales volume.
• Provide communication to other departments as needed for all issues and/or complaints.

Skills

Customer service

Telephone support

Data entry

Microsoft Office

Verbal communication

Written communication

Problem solving

Education

High School diploma or equivalent

AA/AS degree in electronics

Tools

Windows 2000/XP/7 environments

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Job description

Hanger, Inc. is seeking a Customer Service Representative II in Alpharetta, GA to process orders, answer inquiries, and support field staff with product and service information.

The role emphasizes accuracy, documentation, and strong communication skills to maintain positive customer relations across customers, dealers, and staff. A minimum of 2 years' experience and a high school diploma are required.