Customer Support Specialist I: Fast-Paced, One-Call Resolution

Service Experts LLC; Duluth (GA); Hybrid; USD 20,664,000 - 26,174,000; Full time

Job summary

Service Experts LLC in Duluth, GA is seeking a Customer Service Representative I to handle customer service requests, appointment bookings, questions, and billing inquiries with courtesy and professionalism to achieve one-call resolution.

The role requires a high school diploma, 0–2 years of customer service experience, and strong communication and multitasking abilities. You will route calls, update records, and support scheduling and dispatch as needed.

Qualifications

• High school diploma or GED required.
• 0–2 years experience in customer service or similar.
• Excellent interpersonal and written communication skills.

Responsibilities

• Answer incoming calls and route to appropriate team member.
• Handle inquiries, schedule appointments, and process billing questions.
• Update customer records and document interactions.
• Distribute calls using call monitoring software and CRM systems.
• Assist dispatch and support scheduling to improve response time.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

Call monitoring software

CRM / account systems

Job description

Service Experts LLC in Duluth, GA is seeking a Customer Service Representative I to handle customer service requests, appointment bookings, questions, and billing inquiries with courtesy and professionalism to achieve one-call resolution.

The role requires a high school diploma, 0–2 years of customer service experience, and strong communication and multitasking abilities. You will route calls, update records, and support scheduling and dispatch as needed.