Customer Care Specialist: One-Touch Resolutions

Acro Service Corp; McDonough (GA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A customer service firm is seeking a Customer Service Representative in McDonough, Georgia. The role involves assisting customers with inquiries and issues via calls, emails, and web chats. Candidates should have strong organizational skills, experience in customer service, and proficiency in Microsoft Office. Flexibility in hours is required for Saturdays. This position promotes customer satisfaction through effective handling of complaints and inquiries, ensuring a professional and positive customer experience.

Qualifications

• 2+ years' meaningful work experience preferred.
• Ability to handle a fast-paced call center environment.
• Solid understanding or ability to learn Cisco Unified Intelligence Center program.

Responsibilities

• Ensure all customers are assisted in the fewest number of interactions.
• Work with managers to meet satisfaction survey goals.
• Answer customer calls and emails within 24hrs.

Skills

Customer service experience

Microsoft Office 365

Strong written and verbal communication

Time-management skills

Attention to detail

Detail-oriented

Tools

Cisco Unified Intelligence Center

Calabrio program

Job description

A customer service firm is seeking a Customer Service Representative in McDonough, Georgia. The role involves assisting customers with inquiries and issues via calls, emails, and web chats. Candidates should have strong organizational skills, experience in customer service, and proficiency in Microsoft Office. Flexibility in hours is required for Saturdays. This position promotes customer satisfaction through effective handling of complaints and inquiries, ensuring a professional and positive customer experience.