Customer Service Specialist — Fast-Paced Tech Support Hub

Tech24; Decatur (IL); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Weekly Pay

Paid time off

401(k) with company match

Job summary

A leading service company in Decatur is looking for a Customer Service Representative to be the first point of contact for customers. You will handle service requests by coordinating with technicians and ensuring accurate processing of work orders. The ideal candidate has 1-3 years of experience and strong communication skills. This position offers a pay range of $19-$25 per hour, comprehensive benefits, and a supportive work environment that promotes work-life balance.

Qualifications

• 1-3 years of customer service or administrative experience.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.

Responsibilities

• Answer inbound customer calls and service inquiries.
• Create, update, and manage service work orders.
• Schedule and coordinate service calls with technicians.

Skills

Customer service experience

Strong communication skills

Organizational abilities

Multitasking

Software proficiency

Tools

Microsoft Office

Service software

Job description

A leading service company in Decatur is looking for a Customer Service Representative to be the first point of contact for customers. You will handle service requests by coordinating with technicians and ensuring accurate processing of work orders. The ideal candidate has 1-3 years of experience and strong communication skills. This position offers a pay range of $19-$25 per hour, comprehensive benefits, and a supportive work environment that promotes work-life balance.