Customer Support Specialist I

Talentify; Town of De Witt (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Mindlance is seeking a Customer Service Representative Level I in New York to resolve inquiries about plan benefits, claims, and eligibility. You will handle calls, emails, and walk-ins with a courteous, professional approach while meeting daily statistical goals.

The role requires an Associate degree or 2 years of related experience, completion of CS training, and strong communication, listening, and PC skills. Overtime may be required.

Qualifications

• Associates degree or 2 years in customer service environment.
• Successful completion of Customer Service Training Program.
• Ability to multi-task in a fast-paced environment with high accuracy.
• Excellent oral, written, and listening skills.

Responsibilities

• Resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility.
• Responds professionally to inquiries and meets statistical performance measures.
• Acts as a liaison between customers, internal departments, vendors, and business associates.
• Assists with the training of other team members.
• Participates in ongoing training to deepen knowledge of regulations, software systems, policies and procedures.
• Adheres to all Customer Service policies and procedures.

Skills

Communication

Multi-tasking

Listening skills

Problem solving

PC skills

Education

Associate degree in Business Administration

Customer Service Training Program

Job description

Mindlance is seeking a Customer Service Representative Level I in New York to resolve inquiries about plan benefits, claims, and eligibility. You will handle calls, emails, and walk-ins with a courteous, professional approach while meeting daily statistical goals.

The role requires an Associate degree or 2 years of related experience, completion of CS training, and strong communication, listening, and PC skills. Overtime may be required.