Sr. Software Engineer

Vertafore Career Center; Okemos (MI); On-site; USD 80,000 - 100,000; Full time

Job summary

Vertafore is seeking a Sr. Software Engineer to shape and improve the experience of key Vertafore customers.

You will work cross-functionally across Vertafore, including Customer Support, Account Management, Product Management and Product Development to help guide customers and also contribute to the future growth of your team. You will work with a fast-paced, skilled team of business analysts, conversion engineers, developers and quality assurance engineers across multiple high-profile projects

Qualifications

• Advanced troubleshooting experience resolving production issues.
• Excellent written and verbal communication with internal and external customers/partners.
• Ability to work within a team in a collaborative manner.

Responsibilities

• Innovates and crafts clean code.
• Confidently describe technical concepts to customers and recommend solutions.
• Document, architect and develop solution designs that meet customer requirements.

Skills

Troubleshooting

Communication

Teamwork

Self-starter

Mentoring

Learning mindset

Problem solving

Distributed teams

Analytics

High availability

Tools

T-SQL

SSMS

Query Analyzer

ETL

SQL Server

JavaScript

Job description

$80,000 - $100,000 / year

The insurance industry runs on Vertafore.We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity –speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in theAIera.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

As a Sr. Software Engineer, you will shape and improve the experience of key Vertafore customers. You will work cross-functionally across Vertafore, including Customer Support, Account Management, Product Management and Product Development to help guide customers and also contribute to the future growth of your team.

You will work with a fast-paced, skilled team of business analysts, conversion engineers, developers and quality assurance engineers across multiple high-profile projects with development responsibility of assigned projects. Much of your success in this role will be dependent upon timely, clear, concise and effective verbal and written communication along with development of solutions that fully meet customer expectations with no/minimal defects or rework.

Although not a primary duty compared to developing and supporting code, a software engineer at Vertafore also works directly with customers as part of a cross-functional team, which means you need to be a proactive self-starter, able to multi-task in a fast-paced environment and be service-focused to help nurture the customer experience. Additionally, you're a mentor and consultant, as well as a customer champion within Vertafore.

Core Requirements and Responsibilities:

• Innovates and crafts clean code
• Confidently work with customers to describe technical concepts and recommend appropriate solutions whether pure custom or a mix of custom and core Vertafore products
• Assist business analysts as needed with reviewing request information and documenting solution designs that align with customer expectations and business objectives/requirements
• Document, architect and develop forward thinking technical specifications and solutions based on provided business requirements and/or specifications
• Create advanced tables, views, stored procedures, indexes, constraints, cursors, user defined functions and triggers using T-SQL and SSMS
• Optimize query performance and tuning indexes using Query Analyzer and other tools
• Extract, transform and load (ETL) data
• Responsible for interface design, documentation and unit testing
• Develop automated solution deployments as appropriate
• Deploy developed solutions within non-production environments and assist with Vertafore production release deployments
• Working on/with small teams and completing tasks quickly with minimal supervision
• Leading junior developers and providing proactive feedback to senior leadershipMitigates the impact of technical decisions across the entire product
• Drives and manages design conversations for features considering business need
• Defines and creates artifacts/documents that are valuable to the team and external stakeholders
• Incorporate new approaches, languages, and technologies into the team
• Develops new features and supporting/bug fixing existing features
• Diagnosis and troubleshoots issues across the whole stack – OS, DB, applications, JavaScript, and network; Provides solutions for complex, ambiguous problems through multiple stacks and products
• Ensures quality of code within the team written or reviewed
• Contributes to defining and enforcing procedures, standards, and methodologies related to software development
• Is as a role model and mentors other team members technically and culturally
• Follows industry trends and the open-source community
• Interacts with customers to gather insights and translate technical concepts
• Other duties as assigned

Knowledge, Skills and Abilities:

• Advanced troubleshooting experience and resolving production issues
• Excellent written and verbal communication skills (internal and external customers/partners)
• Ability to work within a team in a collaborative manner
• Willingness to learn new technologies and experiment with innovation
• Self-starter who is detail-oriented, quick-learner and deadline-driven
• Advanced communication and interpersonal skills, able to diffuse tension and drive productive conversations, internally and externally.
• Strategic problem solver with excellent analytical and critical thinking skills
• An innate curiosity about how things work; Proactively acquires new skills and learns new tools and technologies to troubleshoot complex issues.
• Comfortable and effective at making decisions across the product that help long-term maintainability, reuse, security. and performance
• Applies knowledge gained and is effective at knowledge-sharing and assisting other team members.
• Able to work with global, distributed teams
• In-tune with high performance and high availability design/programming
• Highly proficient with multiple database technologies
• Strong in both design and implementation at an enterprise level
• Communicate clearly to explain and defend design decisions
• Desire to collaborate with the business, designing pragmatic solutions