Customer Support Specialist — Hybrid Role

01460 Continental Casualty Company; Florida; Hybrid; USD 32,000 - 46,000; Full time

Job summary

CNA in Florida is seeking a Customer Service Specialist to join our Customer Support Contact Center Team, supporting customers, agents and brokers across the US.

The role emphasizes strong communication, problem solving, and proficiency with Microsoft Office and CRM tools, with hybrid work options and a focus on timely issue resolution.

Candidates typically have a high school diploma and about a year of relevant experience; we value ownership, teamwork, and a client-first mindset.

Qualifications

• Strong written, verbal and interpersonal communication.
• Analytical and proactive problem solving.
• Proficient with Microsoft Office and CRM tools.
• Typically 1 year of relevant experience.

Responsibilities

• Receives and responds to calls and emails within designated timeframes.
• May utilize logs or other tools to track and update issues.
• Provides user assistance within applications.
• Reporting relationship to supervisor or above.

Skills

Communication skills

Customer service

Phone etiquette

Problem solving

Microsoft Office

Multi-tasking

Education

High school diploma or GED

Tools

CRM software

Job description

CNA in Florida is seeking a Customer Service Specialist to join our Customer Support Contact Center Team, supporting customers, agents and brokers across the US.

The role emphasizes strong communication, problem solving, and proficiency with Microsoft Office and CRM tools, with hybrid work options and a focus on timely issue resolution.

Candidates typically have a high school diploma and about a year of relevant experience; we value ownership, teamwork, and a client-first mindset.