Customer Support Champion | Problem Solver & Communicator

CNA; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

CNA seeks a Customer Service Specialist to join our Customer Support Contact Center Team serving our customers, agents and brokers in the US.

The role emphasizes responding to calls and emails, providing timely, clear information, and using scripts and tools to track issues. Ideal candidates bring at least one year of relevant experience and strong written and verbal communication skills, with solid knowledge of Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 1 year of relevant experience preferred.
• Ability to manage multiple tasks and priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Handle a mix of calls and emails and provide written and phone responses within designated timeframes.
• Use logs/tools to track and update issues.
• Provide user assistance within applications.

Skills

Strong communication

Analytical skills

Customer service mindset

Interpersonal skills

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office Suite

Job description

CNA seeks a Customer Service Specialist to join our Customer Support Contact Center Team serving our customers, agents and brokers in the US.

The role emphasizes responding to calls and emails, providing timely, clear information, and using scripts and tools to track issues. Ideal candidates bring at least one year of relevant experience and strong written and verbal communication skills, with solid knowledge of Microsoft Office.