Customer Support Specialist — Guide Clients Through Loans

LoanMax Title Loans; Lincolnville (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

6 Paid Holidays Per Year

Medical, Dental, and Vision Insurance

Paid Vacation & Paid Time Off

Paid On-the-Job Training

Closed Sundays

Job summary

North American Title Loans in Charleston, SC is hiring a Customer Service Representative to support customers through the loan process, answer questions, and help with vehicle evaluations.

You will manage loan accounts, perform daily communications like payment reminders and courtesy calls, and collaborate with a friendly, customer-focused team. This full-time role offers training, holidays, benefits, and opportunities to grow in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills and a positive attitude.
• Detail-oriented and organized; able to manage multiple tasks.
• Previous customer service experience preferred.
• Basic computer and data-entry skills.

Responsibilities

• Assist customers through the loan process from inquiries to resolution.
• Answer inquiries, evaluate vehicles, and manage loan accounts.
• Make daily communications such as payment reminders and courtesy calls.
• Support training and onboarding for new hires.

Skills

Strong communication

Detail-oriented

Organized

Education

High school diploma or equivalent

Tools

Basic computer skills

Data entry

Job description

North American Title Loans in Charleston, SC is hiring a Customer Service Representative to support customers through the loan process, answer questions, and help with vehicle evaluations.

You will manage loan accounts, perform daily communications like payment reminders and courtesy calls, and collaborate with a friendly, customer-focused team. This full-time role offers training, holidays, benefits, and opportunities to grow in a fast-paced environment.