Customer Service Representative

WSL, Inc; Kent (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Stable full-time employment

Team-oriented work environment

Opportunities for growth and careeradv

Job summary

WSL INC in Kent, WA is seeking a Customer Service Representative to serve as the primary contact for customers, process orders, resolve issues, and support day-to-day operations in a fast-paced environment. The ideal candidate is organized, detail-oriented, and communicates professionally, with a focus on accuracy, timely follow-up, and teamwork.

This full-time, on-site role offers competitive pay and benefits including medical, dental, vision, 401k, and opportunities for growth within the

Qualifications

• Experience in customer service environments.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Answer calls, emails, and inquiries promptly and professionally.
• Process customer orders accurately and efficiently.
• Provide product information, pricing, and delivery updates.
• Coordinate with warehouse and drivers to ensure timely fulfillment.
• Resolve concerns while maintaining a positive customer experience.
• Assist with returns, credits, and warranty inquiries.
• Follow up on open orders and backorders.
• Maintain knowledge of products, policies, and procedures.
• Perform administrative duties and support special projects.

Skills

Customer service

Phone support

Data entry

Order processing

Communication

Multitasking

Team collaboration

Problem solving

Job description

Customer Service Representative

WSL INC

Pay: $19.00 - $21.00 per hour (DOE)
Job Type: Full-Time
Schedule: Monday-Friday, Day Shift
Location: Kent, WA

Join Our Team!

WSL Services is seeking a professional, customer-focused Customer Service Representative to join our team. This position serves as a key point of contact for customers by providing exceptional service, processing orders, resolving issues, and supporting day-to-day operational activities.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Strong communication skills and a commitment to customer satisfaction are essential.

What You’ll Do

• Answer incoming phone calls, emails, and customer inquiries professionally and promptly.


• Process customer orders accurately and efficiently.


• Provide product information, pricing, availability, and delivery updates.


• Coordinate with warehouse personnel, drivers, and management to ensure timely order fulfillment.


• Resolve customer concerns and complaints while maintaining a positive customer experience.


• Assist customers with returns, credits, and warranty inquiries.


• Follow up on open orders, backorders, and delivery issues.


• Maintain a clear understanding of company products, services, and policies.


• Perform administrative duties including filing, data entry, and document management.


• Contribute to a positive team environment and assist with special projects as needed.

What We’re Looking For

• Customer-focused mindset


• Professional communication


• Problem-solving and conflict resolution


• Time management


• Data entry accuracy


• Team collaboration


• Dependability and accountability


• Adaptability in a fast-paced environment

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.


• Occasional lifting of office materials up to 25 pounds.


• Ability to move throughout office and warehouse environments as needed.

What We Offer

• Medical insurance


• Dental insurance


• Vision insurance


• 401k


• Stable full-time employment


• Team-oriented work environment


• Opportunities for growth and advancement

Why WSL INC?

At WSL INC, we value hard work, teamwork, and outstanding customer service. We offer a supportive environment where employees are respected, challenged, and given opportunities to succeed.

Additional Information

• Applicants must be authorized to work in the United States.


• Employment may be contingent upon successful completion of a background check and/or pre-employment drug screening, where permitted by law.

Equal Opportunity Employer

WSL INC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law.