Customer Care Specialist - Growth & Competitive Pay

SmartRecruiters, Inc.; New York (NY); On-site; USD 25,000 - 40,000; Full time

Job summary

Limitless East Marketing is seeking a dedicated Call Center Representative to be the first point of contact for customers, handling inbound and outbound calls with a friendly, professional demeanor. You will deliver accurate product information and resolve issues with empathy.

This role offers a competitive hourly salary USD 18–28.5 and opportunities for professional growth within a collaborative and innovative team environment, with exposure to diverse projects and leading clients.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Proficiency with call center software and basic computer applications.

Responsibilities

• Respond promptly and professionally to incoming customer calls and inquiries.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues and complaints with empathy and efficiency.
• Document all interactions and maintain detailed records in the customer relationship management system.
• Escalate complex issues to appropriate departments when necessary.

Skills

Communication skills

Problem-solving

Calm under pressure

Tech proficiency

Tools

Call center software

Basic computer applications

Job description

Limitless East Marketing is seeking a dedicated Call Center Representative to be the first point of contact for customers, handling inbound and outbound calls with a friendly, professional demeanor. You will deliver accurate product information and resolve issues with empathy.

This role offers a competitive hourly salary USD 18–28.5 and opportunities for professional growth within a collaborative and innovative team environment, with exposure to diverse projects and leading clients.