Customer Support Specialist - Inbound Calls & KPIs

Wipro Technologies; Jefferson City (MO); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Disability insurance

Job summary

Wipro Limited in Missouri is seeking a customer service professional to handle incoming calls, resolve issues promptly, and maintain a courteous, professional demeanor. You will listen to customer needs, build rapport, and document interactions accurately.

The role focuses on knowledge of Wipro products and services, upselling when appropriate, and ensuring service levels meet KPIs. Eligible applicants will be based in Missouri with competitive benefits and opportunities for career growth.

Responsibilities

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual KPIs
• Participate in activities designed to improve customer satisfaction and business performance

Job description

Wipro Limited in Missouri is seeking a customer service professional to handle incoming calls, resolve issues promptly, and maintain a courteous, professional demeanor. You will listen to customer needs, build rapport, and document interactions accurately.

The role focuses on knowledge of Wipro products and services, upselling when appropriate, and ensuring service levels meet KPIs. Eligible applicants will be based in Missouri with competitive benefits and opportunities for career growth.