Customer Support Specialist — Growth & Impact

Igl4us; Birmingham (AL); Presencial; USD 35.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Professional growth

Training programs

Supportive work environment

Descripción de la vacante

IGL4US (Innovation Growth Line for Us) in Birmingham, AL, is seeking a Customer Support Assistant to serve as a primary contact for customers, answering questions, providing information, and resolving general concerns with professionalism.

This role is ideal for someone who communicates clearly, stays organized, and thrives in a fast-paced environment where priorities may shift throughout the day, with opportunities for growth and development.

Formación

• Clear and effective communication with customers.
• Professional, dependable, and detail-oriented approach.
• Ability to stay organized and handle multiple tasks.

Responsabilidades

• Provide professional and courteous assistance to customers.
• Respond to customer questions and general service inquiries.
• Identify customer needs and provide solutions or information.
• Maintain accurate records of customer interactions and requests.
• Follow up on open questions or unresolved matters.
• Coordinate with internal teams to resolve concerns.
• Maintain professionalism in all customer communications.
• Assist with general administrative and support-related tasks.
• Stay organized while managing multiple requests and priorities.
• Contribute to a positive, customer-focused work environment.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Customer service

Organization

Problem solving

Active listening

Independent work

Descripción del empleo

IGL4US (Innovation Growth Line for Us) in Birmingham, AL, is seeking a Customer Support Assistant to serve as a primary contact for customers, answering questions, providing information, and resolving general concerns with professionalism.

This role is ideal for someone who communicates clearly, stays organized, and thrives in a fast-paced environment where priorities may shift throughout the day, with opportunities for growth and development.