Customer Support Specialist — Growth & Benefits

Online Labels Group; Sanford (FL); Sur place; USD 33 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

PTO

401(k) with Company match

Holiday Pay

Supplemental Insurances (Cancer, etc.)

Résumé du poste

Online Labels Group in Sanford, FL is seeking a Customer Service Representative. You will assist customers by phone, tickets, or chat, providing solutions and resolving issues in a supportive environment.

Requirements include 0-2 years in a similar role, strong communication skills, and basic CRM experience. Shift is Monday–Friday with pay starting at $16.00/hour, plus benefits and training.

Qualifications

• 0-2 years in customer service or a similar role.
• Experience handling phone, ticket, and chat support is a plus.
• Strong written and verbal communication required.
• Basic computer skills and CRM familiarity helpful.

Responsabilités

• Manage incoming calls, tickets, and live chat messages from customers.
• Communicate with customers to ensure needs are understood and addressed.
• Provide labeling knowledge and solutions.
• Accurate quoting of blank labels, custom die creations, and small business printing.
• Act as a backup order writer for Enterprise CSR's.
• Work with internal CRM systems after training.
• Troubleshoot customer issues for printers and related software.
• Understand order process: placing orders, samples, inventory, shipping, transit times.
• Lookup product prices, modify orders, track orders, returns and credits.
• Perform general administrative duties.
• Collaborate with other departments to fulfill requests.
• Guide customers to appropriate service based on needs.
• Understand managed accounts by Enterprise CSR's.
• Recommend materials and adhesives by application.
• Coordinate with outside sales for samples, art approvals, and ship dates.
• Other duties as assigned.

Connaissances

Customer service

Communication

Organization

Typing speed 30 wpm

Teamwork

Problem solving

Self-motivation

Customer-focused

Adaptability

Interpersonal skills

Description du poste

Online Labels Group in Sanford, FL is seeking a Customer Service Representative. You will assist customers by phone, tickets, or chat, providing solutions and resolving issues in a supportive environment.

Requirements include 0-2 years in a similar role, strong communication skills, and basic CRM experience. Shift is Monday–Friday with pay starting at $16.00/hour, plus benefits and training.