Customer Support Specialist – Insightful Solutions & Service

Online Labels Group; United States; On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Potential Monthly Departmental Bonuses

Medical

Dental

Vision

Paid Time Off (PTO)

401(k) with Company match

Holiday Pay

Supplemental Insurances

Job summary

Online Labels Group is seeking a Customer Service Representative to support customers via phone, tickets, or chat. You will help to resolve issues, manage inquiries, and provide labeling solutions.

This role requires 0-2 years of experience and offers a starting pay rate of $16.00/hour. Benefits include potential monthly bonuses, medical, dental, vision, and 401(k) with company match.

Qualifications

• 0-2 years of experience in a customer service role.
• Ability to sit for extended periods and perform repetitive motions.

Responsibilities

• Manage incoming calls, tickets, and chat messages from customers.
• Provide functional labeling knowledge and solutions.
• Accurately quote blank labels and custom printing.
• Troubleshoot customer issues with products.
• Collaborate with internal departments to fulfill customer requests.

Skills

Excellent organization and attention to detail

Strong written and verbal communication skills

Typing and computer skills (30+ wpm)

Ability to interface well with management

Self-motivated and solution-oriented

Excellent analytical and problem-solving skills

Ability to adapt to new technologies

Strong emotional intelligence

Job description

Online Labels Group is seeking a Customer Service Representative to support customers via phone, tickets, or chat. You will help to resolve issues, manage inquiries, and provide labeling solutions.

This role requires 0-2 years of experience and offers a starting pay rate of $16.00/hour. Benefits include potential monthly bonuses, medical, dental, vision, and 401(k) with company match.