Global SaaS Support Specialist — Remote

Circle; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equity

35 days PTO

Remote-first culture

Job summary

Circle is expanding its customer support team with a fully remote, full-time role. You will respond to open inquiries, solve complex problems, and work with customers and internal teams to deliver great solutions.

We require 3+ years in technical SaaS support, exceptional written and verbal English, and the ability to influence product development. Experience with Zendesk, Notion, and Slack is a plus, as is a proactive, collaborative mindset.

Qualifications

• 3+ years of experience in a technical support role, ideally in SaaS.
• Strong written and verbal communication skills.
• You are excited to be part of a startup with traction and have a voice to inform product development.

Responsibilities

• Prioritize customer issues across email channels.
• Provide hands-on support for Circle Plus communities.
• Become an expert on the Circle product and admin tools.
• Advise creators on practical solutions for their communities.
• Troubleshoot issues across desktop/mobile, apps, and integrations.
• Escalate feedback to inform product improvements.
• Collaborate with engineers and designers to resolve complex tech issues.
• Identify trends to suggest proactive solutions.
• Collaborate with a global team via Notion, Slack, and Zendesk.

Skills

Customer support

Technical support

English proficiency

Tools

Zendesk

Notion

Slack

Job description

Circle is expanding its customer support team with a fully remote, full-time role. You will respond to open inquiries, solve complex problems, and work with customers and internal teams to deliver great solutions.

We require 3+ years in technical SaaS support, exceptional written and verbal English, and the ability to influence product development. Experience with Zendesk, Notion, and Slack is a plus, as is a proactive, collaborative mindset.