Remote SaaS Customer Care Specialist

Jobs Region Group; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Home office stipend

Startup equity

35 days PTO annually

Sabbatical after 5 years

Medical coverage

Parental leave

Company retreats

Job summary

Circle is a fully remote company building the world’s leading all-in-one platform for online communities. We support creators, coaches, educators, and businesses with discussions, live streams, events, chat, courses, and payments.

Join our global customer care team as a Customer Support Specialist or Senior Specialist. You will handle inquiries, guide users, escalate feedback, and collaborate with engineers and designers. Remote, 40 hours/week, Pacific Time, Tue–Sat.

Qualifications

• 3+ years of experience in a technical support role, ideally in SaaS.
• Strong written and verbal communication skills.
• Proficiency in English (CEFR Level C2 / ILR Level 5).
• Team player with a collaborative mindset.
• Experience with Zendesk and remote/global teams.

Responsibilities

• Prioritize customer issues across email channels.
• Ramp up during onboarding and support Circle Plus communities.
• Become an expert on the Circle product and internal admin tools.
• Advise creators on practical solutions as they launch and grow their communities.
• Escalate feedback to inform and improve our product.
• Collaborate with engineers and designers to troubleshoot issues across live stream, payments, notifications, events, and member management.
• Identify trends from inquiries to suggest proactive solutions.
• Collaborate with a global team through Notion, Slack, and Zendesk.

Skills

Technical support

SaaS

Communication

Zendesk

Remote work

Automation / Zapier

API troubleshooting

English proficiency

Team player

Tools

Zapier

Notion

Slack

Zendesk

Job description

Circle is a fully remote company building the world’s leading all-in-one platform for online communities. We support creators, coaches, educators, and businesses with discussions, live streams, events, chat, courses, and payments.

Join our global customer care team as a Customer Support Specialist or Senior Specialist. You will handle inquiries, guide users, escalate feedback, and collaborate with engineers and designers. Remote, 40 hours/week, Pacific Time, Tue–Sat.