Technical Support Engineer

SupportFinity™; Portland (OR); On-site; USD 86,000 - 117,500; Full time

Job summary

SupportFinity™ is looking for a Technical Support Engineer in Portland, Oregon, to provide world-class support for our customers using our API-based products. You will handle customer inquiries, troubleshoot technical issues related to cryptocurrency transactions, and collaborate with engineering on escalations.

We seek candidates with over two years of experience in technical support and a strong programming background in languages such as Javascript, Python, and Solidity. Our firm values high integrity and a dedication to customer success, providing a dynamic work environment focused on excellence.

Qualifications

• Previous experience in a fast-paced global support team.
• Ability to diagnose and debug development issues.
• Understanding of AWS and GCP solutions.

Responsibilities

• Provide timely, accurate support to customers.
• Resolve technical issues related to cryptocurrency and APIs.
• Lead incident management efforts and participate in escalations.

Skills

Technical issue resolution

Customer service

Programming in Javascript, PHP, Objective-C, Python, Golang, Solidity

Incident management

Education

2+ years experience in technical support

Experience in financial services

Tools

SQL

Postman

Jira

Salesforce

Job description

Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle’s platform includes the world’s largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com.

What You’ll Be Part Of

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we’re expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

What You’ll Be Responsible For

Circle is looking for a Technical Support Engineer who will provide world-class support to customers building on the Circle Platform and Ecosystem. You will become an expert in helping clients with our API-based products and consulting with external developers. You enjoy the challenge of solving open-ended problems in a timely manner and you are passionate about customer experience. You enjoy building at the earliest stages. You care deeply about contributing and improving company processes, and you enjoy moving at a fast pace, building a long-lasting foundation, and helping customers thrive.

What You’ll Work On

• Engage directly with customers support tickets, providing timely, accurate, and empathetic support to meet defined SLAs.
• Triage, investigate, and resolve technical and product issues related to cryptocurrency transactions, blockchain ledger activity, and API integrations.
• Own customer escalations end-to-end, collaborating closely with Engineering.
• Participate in on-call rotations, including occasional weekend coverage, to support our global 24/7 operations.
• Lead and contribute to incident management efforts, including post‑incident reviews and root cause analysis.
• Build, improve, and maintain internal support tooling and operational workflows, utilizing AI‑driven engineering tools to increase team efficiency and automate recurring tasks.
• Improve external help documentation and maintain an internal library of high‑quality, vetted answers for recurring issues.
• Provide technical expertise for core products, participating in bug bashes and UAT as needed.
• Contribute to team OKRs and cross‑functional projects that improve customer experience, reliability, and operational excellence.

You Will Aspire To Our Four Core Values

• Multistakeholder – you have dedication and commitment to our customers, shareholders, employees and families and local communities.
• Mindful – you seek to be respectful, an active listener and to pay attention to detail.
• Driven by Excellence – you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, do not tolerate mediocrity and work intensely to achieve your goals.
• High Integrity – you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.
• Future Forward – you anticipate change, embrace experimentation to create real impact, adapt quickly, stay curious, and prioritize learning and progress over perfection.

What You’ll Bring To Circle

• 2+ years prior experience in technical issue resolution in a fast paced global support team supporting SaaS based product or relevant experience in financial services.
• Experience in helping customers to diagnose and debug development issues.
• Programming experience in one or more of the following languages: Javascript, PHP, Objective-C, Python, Golang, and Solidity.
• Ideally an understanding of AWS and GCP cloud solutions, REST APIs, distributed systems, databases, and developer tools.
• Knowledge in the following tools preferred: SQL, Postman, Kibana, Jira, Salesforce, Confluence.
• Experience with developer communities such as Discord or Gradual.
• Proficiency with AI‑enhanced engineering tools to streamline development and troubleshooting workflows (e.g., GitHub Copilot, Cursor, or Claude Code).
• Proven background in incident management, including leading high‑priority technical escalations, conducting root cause analysis (RCA), and participating in on‑call rotations.
• Demonstrated problem‑solving approach and analytical skills.
• Have a talent for writing and a skill for communicating complex problems clearly.
• Multilingual skills are preferred.
• Availability to work on weekends and holidays as needed.
• Experience/familiarity with Slack, Apple MacOS and GSuite.

Base Pay Range: $86,000 - $117,500

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E‑Verify Program in certain locations, as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reach out to [e-mail] for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.