Client Services Specialist - Call Center Expert

Location Services; Indianapolis (IN); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

PTO and holidays

Descrizione del lavoro

Location Services is seeking a Client Team Representative in Indianapolis, IN to resolve client/debtor requests via phone and transfer calls as needed to other teams for specialized assistance.

The role involves responding to information requests, processing email-based and system-based requests, and reviewing accounts for skip-work opportunities while maintaining exceptional customer service to support client relationships.

Competenze

• Associates Degree or equivalent from a two-year college or technical school.
• At least one year of call center, customer service or industry-related experience required.
• Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel.

Mansioni

• Support and fulfill client and debtor requests via company phone system
• Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team
• Support and fulfill client requests received via assignment system utilizing company system of record and email process (VRM, RepoRoute, Freshdesk)
• Provide initial review of new addresses provided by client to determine if action is needed
• Communicate with our clients in clear and precise manner to focused on request fulfillment
• Communicate results and areas of opportunity to leadership
• Provide daily, weekly, and monthly reporting to management
• Must possess a professional phone demeanor
• Excellent written and verbal communication skills
• Ability to work in an ever-changing environment focused on providing exceptional service
• Knowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects

Conoscenze

Communication skills

Phone etiquette

Customer service

Formazione

Associates Degree or equivalent

Strumenti

Microsoft Office Suite

Outlook

PowerPoint

Word

Excel

Descrizione del lavoro

Location Services is seeking a Client Team Representative in Indianapolis, IN to resolve client/debtor requests via phone and transfer calls as needed to other teams for specialized assistance.

The role involves responding to information requests, processing email-based and system-based requests, and reviewing accounts for skip-work opportunities while maintaining exceptional customer service to support client relationships.