Customer Support Specialist for Dealers & Distributors

Richardson; Springfield (OR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

7 holidays

Life insurance

401K

FSA

HRA

Company store access

On-site gym

Job summary

Richardson in Oregon is seeking a Customer Support MVP to be the trusted contact for our authorized dealers and distributors. You will deliver championship-level service, resolve issues, and help accounts find solutions across our Team, Corporate, and Outdoor sales divisions.

You will build relationships, manage orders, share product information and delivery timelines, and collaborate with outside sales reps. Enjoy employer-paid benefits, PTO, holidays, and on-site amenities in a fast-paced team.

Qualifications

• Excellent written and verbal communication to engage customers and teammates.
• At least one year of customer service experience.
• Proven ability to manage client relationships as an Account Manager or similar.
• Proficiency with MS Office and strong computer skills.
• Strong problem-solving and multitasking abilities.
• Education: High school diploma or GED required; college degree preferred.

Responsibilities

• Build and maintain trusted relationships with accounts by providing exceptional service.
• Process stock and custom purchase orders from dealers and distributors.
• Communicate product information, inventory, and delivery timelines.
• Develop knowledge of Richardson’s product lineup and services.
• Collaborate with outside sales reps and managers to ensure excellent service.
• Assist customers in resolving issues while maintaining positive relationships.

Skills

Communication Pro

Customer Service Experience

Relationship Building

Tech Savvy

Problem Solving

Multitasking

Education

High School Diploma or GED

College degree preferred

Tools

MS Office

Job description

Richardson in Oregon is seeking a Customer Support MVP to be the trusted contact for our authorized dealers and distributors. You will deliver championship-level service, resolve issues, and help accounts find solutions across our Team, Corporate, and Outdoor sales divisions.

You will build relationships, manage orders, share product information and delivery timelines, and collaborate with outside sales reps. Enjoy employer-paid benefits, PTO, holidays, and on-site amenities in a fast-paced team.